1. Making a booking
Bookings are made by accepting a written quotation and paying the deposit or full balance stated. By booking, the lead traveller confirms they are authorised to accept these terms on behalf of the whole party and that all party details provided are accurate.
2. Confirmation
A booking is confirmed only when we issue written confirmation. Until then, prices and availability may change. On confirmation, your contract for each travel service is with the relevant independent supplier, whose terms apply alongside these Booking Terms.
3. Payments
Deposit amounts, balance due dates and accepted payment methods are stated on your quotation. If a balance is not paid by its due date, suppliers may cancel the booking and apply cancellation charges.
4. Documents and check-in
Itineraries, e-tickets and vouchers are issued electronically. Please check all documents on receipt and report any errors immediately. Travellers are responsible for complying with airline check-in times and supplier instructions.
5. Special requirements
Special requests (accessibility, dietary, seating, celebrations) are passed to suppliers and honoured wherever possible, but cannot be guaranteed unless a supplier confirms them in writing.
6. Conduct and compliance
Travellers must comply with supplier conditions of carriage, local laws, and entry, health and customs requirements of the countries visited.
7. Complaints
If something is not right during travel, contact the supplier locally and notify us as soon as possible on +44 7568 203222 so we can help resolve it. Post-travel complaints should be sent to info.velouratravels@gmail.com within 28 days of return.