1. Data we collect
We collect information you provide directly: name, email address, phone number, country of residence, travel preferences, passport details where required for bookings, payment-related information, and any special requirements you share with us (which may include health or dietary information you volunteer).
We also collect limited technical data when you use this website, such as IP address, browser type and pages visited, via cookies described in our Cookie Policy.
2. How we use your data
We use your data to respond to enquiries, prepare quotations, make bookings with third-party suppliers on your behalf, provide customer support before and during travel, meet legal obligations, and — only with your consent — send you relevant travel offers and updates.
3. Sharing with suppliers
To fulfil your booking we share necessary details (such as traveller names and contact information) with the relevant airlines, hotels, tour operators, transport providers and licensed aviation operators. Some suppliers are located outside the UK; where this involves an international transfer of data, we take reasonable steps to ensure appropriate safeguards are in place.
We never sell your personal data.
4. Data retention
We retain enquiry and booking records only for as long as necessary for the purposes described above and to meet legal, accounting and regulatory requirements, after which data is securely deleted or anonymised.
5. Your rights
You have the right to access, correct, delete or restrict the processing of your personal data, the right to data portability, and the right to withdraw consent to marketing at any time. To exercise any right, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO).
6. Contact
Data protection enquiries: info.velouratravels@gmail.com, or in writing to 24 Brook Avenue, Wembley, HA9 8PH, United Kingdom.